The third is a very similar page except targeted ‘Contact Office Support’. The first is to the Contact Support page that we started with, some unhelpful circular logic! Anther is for Microsoft Store support, a different thing to Microsoft Support. We’ve not been able to figure out why the same link can show different pages.
Contact microsoft office by phone full#
It will open one of two options, either a Virtual Agent or a full page ‘Contact Support’ option. Virtual Agent looks like an online text chat, except that the replies come from a computer. You could try the Microsoft Support Virtual Agent. There’s a small possibility that Microsoft hasn’t updated their support number list online. If it’s not listed at Microsoft, then the chances of a scam are even higher. Ideally, the number will be listed on a web page or appears on some other site as a known scam. Search online for the phone number and see what pops up. A good place to start is Microsoft Support global phone numbers. Only call the support number after verifying that it’s really from Microsoft. Instead contact the company/organization direct. Don’t call the number or click the link in the email. This is the same advice if you get an email from your bank etc. Assume the number is from a scam until proven otherwise. The problem and contact number should be treated with extreme caution.ĭo NOT call the on-screen number.
Contact microsoft office by phone install#
If you see an onscreen message during install or activation of Microsoft Office, it may be legitimate but probably is not. If you see a prompt to call ‘Microsoft Support’ Microsoft may not even do that anymore, though it was definitely something that happened in the past. Genuine activation failure messages with a phone contact are rare. There are reports of fake Office activation failure messages with a ‘Microsoft Support’ number to call. If online activation fails, Office may show a message with a phone number to call. There’s a rare situation where it’s genuinely possible to see a message saying to call Microsoft. We’re intrigued to read reports of scams involving Microsoft Office activation. Most likely, these are web popups or malware that’s managed to get onto your computer. Office 365 phone scams usually start with some on-screen ‘warning’ of a problem then get you to call a number for ‘Microsoft Support’. Late last year we told you the story of a Dutch reader who was tricked into paying over US$500. The scams take various forms but amount to impersonating Microsoft Support. In the end they want your money, infect your computer, steal your personal information or all three. Often there are stark warnings about dire consequences. Scammers are clever, sophisticated and look very sincere. Criminals try using Microsoft Office to get money from you using various phone scams impersonating Microsoft.
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